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Superstudy Family Onboarding - Superstudy
Superstudy teacher leading an online session
Family Onboarding

Welcome to Superstudy. Let's get you ready for your session.

This page walks you through everything you need, in the order you need it. Start with Step 1 and go from there.

Real classroom teachers
Phase 1

Before your intro session

Your intro is free and there's nothing to set up in advance — just make sure you can join when the time comes.

Student joining her Superstudy intro session
Free 15-minute intro
01

Create your parent account

Your account is your home base for everything — bookings, credits, session links, and your materials folder.

Create your account

Already have one? Log in here.

02

Check your confirmation email

You'll receive a booking confirmation with your session link. It comes from admin@superstudyhall.com — check your spam folder if you don't see it.

Your session link is also available anytime in your dashboard at superstudytutoring.com/log-in under Join My Session.

03

Join your session via Lessonspace

We use Lessonspace, a platform built for tutoring, with an interactive whiteboard and collaborative tools. No download required — it runs in your browser.

Tip: Headphones are recommended if you run into audio trouble. Joining with your email (rather than as a guest) lets you access session recordings and notes afterward.
04

Upload any materials beforehand (optional)

Got a worksheet, assignment, or notes you'd like to work through? Upload them to your Superstudy Shared Materials Folder before the session. Photos of handouts are totally fine.

We'll share the folder with you via email. You can also find it under the Account tab of your dashboard — click Edit Profile and look for the "website" section.

About the intro session: It's a free 15-minute get-to-know-you. During the last 5 minutes, parents are welcome to hop on with questions. No pressure, no commitment.
Phase 2

Loved your tutor? Here's how to get started.

Once you're ready to book ongoing sessions, here's everything you need to set up your account and make your first booking.

Student planning her tutoring schedule
01

Choose a pricing plan

Plans are one-time credit purchases — not subscriptions. They never expire and can be used for any student or service in your household.

Each credit = 15 minutes of tutoring. A 60-minute session uses 4 credits.

Browse plans
02

Book your first session

This is the most common question we get, so we made a full walkthrough. Watch the video to see exactly how to book, customize session length, and manage your appointments.

Pro tip: You can customize session length using the pull-down tab in the "Date & Time" section when booking.

Go to booking portal

03

Reschedule or cancel a session

You can cancel or reschedule in your dashboard. Click the "Join my Session" tab, then click the three dots to the right of the session. We also include a cancellation link in all booking alert emails. We ask that all cancellations occur more than 6 hours before the session start to avoid a charge.

04

Set up student accounts (optional)

You can create separate logins for your children so they book their own tutoring sessions. Their accounts link to yours, so they have access to your credits — great for independent students managing their own schedules. You can also book on their behalf from your parent account; you'll just need to manually assign the session to them.

Prefer to handle everything through your own account? Skip this entirely.

Phase 3

Getting the most out of Superstudy

A few features worth knowing about once you're up and running.

Student reviewing a session with headphones
Recordings kept 90 days
01

Your shared materials folder

Every family has a dedicated Google Drive folder shared with their tutor. Use it to upload assignments, handouts, or any materials you want to work through. Your tutor uses it to share notes and resources back with you.

Find your folder: Log into your dashboard → Account → Edit Profile → website link.
02

Session recordings & notes

Session notes are automatically saved within your Lessonspace meeting link after each session. If you join Lessonspace with your email address (rather than as a guest), you can log back in and access recordings and materials for up to 90 days.

Heads up: Joining as a guest means recordings won't be tied to your account. Always join with your email to keep access to past sessions.
03

Managing your credits & account

Your dashboard shows your current credit balance under My Credits. You can purchase more credits anytime. Don't forget to check your timezone setting under Join My Session so sessions display at the right local time.

Go to your dashboard
Superstudy student in class
Flexible scheduling

Booking & cancellation policies

A few things to keep in mind as you get going.

6 hrs

Booking window

Sessions can be booked online up to 6 hours before the start time.

Text us

Last-minute requests

Need to book within 6 hours? Text 617-208-4929 or email admin@superstudyhall.com and we'll do our best.

6 hrs

Cancellation policy

We require 6 hours' notice to cancel. Sessions canceled after this window are charged in full.

15 min

No-show policy

Tutors wait up to 15 minutes. No-shows are charged in full.

We're here if you need us.

Questions? Something not working? Reach out anytime — we typically respond within a few hours.

Superstudy team member ready to help
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